(2011) Service development tools in action. Jari Kuusisto, Arja Kuusisto & Pirjo Yli-Viitala, in Proceedings of the RESER 2011 Conference - Productivity of Services NextGen - Beyond Output / Input, September 8-9, Hamburg, Germany.

(2011) Customer interaction in service innovation: seldom intensive but often decisive. Case studies in three business service sectors. Arja Kuusisto & Mikko Riepula, Int. J. Technology Management, Vol. 55, Nos. 1/2, pp. 171-186.

(2011) Increasing customer value by service innovation - towards a conceptual framework. Arja Kuusisto & Mikko Riepula, in Proceedings of the 2nd Naples Forum on Service, 14-17 June, Capri Italy.

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User innovation and the market - Fred. Gault, UN University MERIT

This paper is first publication originating from the InFi-project carried out by international research team based at the MIT, UN University MERIT, University of Rotterdam and Lappeenranta University of Technology.

It proposes a way of including in official statistics consumers
as user innovators who modify or develop products for their own use. The
issue addressed is the role of the market in the definition of
innovation in the OECD/Eurostat Oslo Manual and the exclusion by the
definition of consumers who modify or develop products and then freely
reveal the knowledge gained to others. A modest proposal is made for a
change to the definition which also has implications for the measurement
of innovation in the public sector. The policy implications of user
innovation by consumers and by firms are considered along with the
importance of including consumer user innovation in official statistics.
The paper ends with a programme for future work.

Key words: User innovation, consumer innovation, public sector
innovation, official statistics

Link to UNU MERIT publications.

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(2011) Informal ways to protect intellectual property in knowledge intensive business services businesses. Jari Kuusisto & Seliina Päällysaho. Innovation: Management, policy & practice, 13(1): 62-76.

(2010) Service Blueprinting as a Failure Elimination Tool in the Case of Outsourcing Services. Pirjo Yli-Viitala, Jari Kuusisto & Kyrill Meyer. International Journal of Service Science, Management, Engineering, and Technology (IJSSMET) 1(4): 22-34.

(2010) Finland: Intellectual asset management among high-growth SMEs. Soile Kotala, Seliina Päällysaho & Jari Kuusisto, in OECD, High-Growth Enterprises: What Governments Can Do to Make a Difference, OECD Publishing, Paris, France, 157-177.

(2010) Support for innovative entrepreneurship and the innovation activities of SMEs in Finland. Jari Kuusisto, in OECD, SMEs and Entrepreneurship - SMEs, Entrepreneurship and Innovation, OECD Publishing, Paris, France, 60-61.

(2010) Outsourcing Failures that Hamper Service Innovation - A Case Study using the Service Blueprinting Method. Pirjo Yli-Viitala, Jari Kuusisto & Kyrill Meyer, in Proceedings of the 11th International CINet Conference, 5-7 September, Zürich, Switzerland. Download (pdf, 745 KB)

(2010) Customers and Users as Drivers and Resources of New Service Development: Three Approaches Towards User Needs Driven Service Innovations. Arja Kuusisto & Jari Kuusisto, in Proceedings of the 11th International CINet Conference, 5-7 September, Zürich, Switzerland. Download (pdf, 2,2 MB)

(2009) Viljamaa Anmari, Kolehmainen Jari & Kuusisto Jari. For and against? An exploration of inadvertent influences of policies on KIBS industries in the Finnish policy setting. The Service Industries Journal 30(1): 71-84.

(2009) Locus of service innovation in developing outsourced industrial services. Pirjo Yli-Viitala & Jari Kuusisto in XIX. International RESER Conference
"PUBLIC AND PRIVATE SERVICES IN THE NEW GLOBAL ECONOMY", 24-26 September, Budapest, Hungary.

(2009) Customer Interaction in Service Innovation – A Checklist for Service Innovators. Arja Kuusisto & Mikko Riepula, in Supporting Service Innovation Through Knowledge Management: Practical Insights & Case Studies, A.S. Kazi, P. Wolf, P. Troxler (eds.), A book by the KnowledgeBoard Community and the Swiss Knowledge Management Forum for the Global Knowledge Community, 166-184. Download (pdf, 300 KB).

(2008) Mapping Service Innovation Policy in the Nordic Countries, ServINNo project – contribution to the project: Service Innovation in the Nordic Countries: Key Factors for Policy Design, Nordic Innovation Centre – NICE, Danish Centre for Studies in Research and Research Policy, Aarhus University, Department of Business Studies, Aalborg University, Department of Marketing and Statistics, Aarhus School of Business, Aarhus University, Seinäjoki University of Applied Research, SC-Research, BI School of Management, EKI School of Management, Linköping University, Sintef, Rannis. Download (pdf, 362 KB).

(2008) Service Innovation in the Nordic Countries, Key Factors for the Policy Design, Research Performed for the Nordic Innovation Centre – NICE, Seinäjoki University of Applied Research, SC-Research, Lapua, Finland. Download (pdf, 191 KB).

(2008) Service productivity challenge: an analysis of three business service sectors. Juha Vänskä & Jari Kuusisto, in Proceedings of the 1st ISPIM Innovation Symposium, 14-17 December, Singapore.

(2008) Collaborative R&D between service provider and client firms. Pirjo Yli-Viitala & Jari Kuusisto, in Proceedings of the 1st ISPIM Innovation Symposium, 14-17 December, Singapore.

(2008) Intellectual Property (IP) protection as a key driver of service innovation: an analysis of innovative KIBS businesses in Finland and the UK. Päällysaho S & Kuusisto J. Journal of Services, Technology and Management 9: 268-284.

(2008) Customer interaction in service innovation: Seldom intensive but often decisive. Case studies in three business service sectors. Arja Kuusisto & Mikko Riepula, in Proceedings of the 9th International CINet Conference, 5-9 September, Valencia, Spain.
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(2007) Productivity of Business Services - Towards A New Taxonomy. Esa Viitamo. Research report for the project SCR-06. SC-Research, Lappeenranta University of Technology, Department of Industrial Management. Download (pdf, 1 MB)

Report for the Directorate-General for Enterprise and Industry by an IPR Expert Group, June 2007

This report addresses current usage of Intellectual Property by Small and Medium Sized
Enterprises (SMEs) in Europe. In so doing it refers both to Intellectual Property (IP) in the
general sense of Intellectual Assets and formal legally enforceable Intellectual Property
Rights (IPRs). The report is written on the premise that IP and IPRs are instruments for
levering commercial value from creativity, innovation, and invention and that policy
instruments can help SMEs make better use of these instruments.

Link to the report here (pdf 384 KB).

(2007) Evaluating the impact of Tekes-funded projects: Differences between service- and industrial sectors. Soile Kotala & Jari Kuusisto. RESER (European Network for Research on Services) conference, Tampere, Finland, 13.-15.9.2007.

Link to the report here (pdf, 1 MB)

(2007) Use of knowledge intensive business services by SMEs – some policy implications. Arja Kuusisto & Jari Kuusisto. RESER (European Network for Research on Services) conference, Tampere, Finland, 13.-15.9.2007.

Link to the report here (pdf, 583 KB)

(2006) The emerging role of services related innovation policy – fostering Knowledge Intensive Service Activities for improved innovation performance. Jari Kuusisto, Arja Kuusisto & Seliina Päällysaho. RESER (European Network for REsearch on SERvies) conference, Lisbon, 29.9.2006.

(2006) Public Sector Organisations’ Involvement in Co-production of Knowledge-Intensive Services from Client’s Perspective. Anmari Viljamaa & Jari Kuusisto. RESER (European Network for Research on Services) conference, Lisbon, 28.-30.9.2006.

(2006) Intellectual property (IP) protection and management in KIBS businesses. Seliina Päällysaho & Jari Kuusisto. Innovation Pressure -conference, 16.–17.3.2006, Tampere, Finland.

(2006) System Competence as Prerequisite of SMEs’ Ability to Benefit from Policy Instruments. Jari Kuusisto & Anmari Viljamaa. Innovation Pressure -konferenssi, 16.–17.3.2006, Tampere. Download (PDF, 515 KB).

(2005) Knowledge-intensive Service Activities in the Finnish Forest and Related Engineering and Electronics Industries (Forenel) Cluster. Jari Kuusisto (toim.). Hannu Hernesniemi, Jukka Hyvönen, Arja Juntunen, Jari Kuusisto & Maarit Lindström. OECD Sectoral Case Studies in Innovation: Knowledge Intensive Service Activities. Download (PDF, 2,05 MB).