17th annual conference, Washington, DC on October
2 -5, 2008.
Founded in 1992 by Roland Rust, the Frontiers in Service Conference
Considered the world's leading annual international conference on
service research, this year's conference attracted attendees from
around the globe. The University of Maryland's Robert H. Smith School
of Business hosted the 17th annual Frontiers in Service Conference.
The conference will highlight the latest thinking in service, particularly
those that combine aspects of technology, social science and business.
The Frontiers in Service Conference features a unique international
mix of business people and academics, and a cross-functional list
of topics, including service marketing, service operations, service
human resources, service information technology, e-service, service
innovation, and customer relationship management. Speakers at the
conference include many of the leading service experts, including
high-ranking executives and prominent academics from around the
Dr. Jari Kuusisto from the Lappeenranta University of Technology
SCR research group presented his paper, 'Trends
and issues in the evolving service innovation policy'
1.9 MB), at the conference.
Other distinguished conference speakers include Joe Doyle, director
of the Governor's Office of Customer Service for the state of Georgia;
Bob Vastine, president of the Coalition for Service Industries;
Barbara Alving, director of the National Center for Research Resources
at the National Institute of Health; Chris Volinsky, director of
the Statistics Research Department at AT&T Labs; David Hashim,
CEO of Veritas Architects; and Mark Haselkorn, director of the University
of Washington's Interdisciplinary Program on Humanitarian Relief.