New research projects on innovation in services.
SC-Research is conducting two new research projects as a part of
Serve-programme coordinated by the Finnish Funding Agency for Technology
and Innovation Tekes.
Leading Service Excellence-project addresses two major issues in
service innovation domain and these two research modules have been
designed to complement each other. Part I of the project looks into
service typologies and classifications. The objective is to improve
existing service classifications, and to develop new classifications
and typologies that will make service business landscape more transparent.
The second part of the research project is based on business case
study analysis in Finland and overseas. These cases provide rich
empirical content for the typologies developed in Part I of the
project. At the same time developed typologies create better understanding
on the determinants of successful implementation of innovative ideas
in the context of different types of services.
The second one, Enabling service innovation through ethnography-project
explores service innovation with an ethnographic approach and has
two parallel goals: it advances the idea that anthropological approaches
are of key importance in enabling service innovation and it explores
how insights gained with ethnographic knowledge can generate innovative
new concepts. The research done in the project consists of an analysis
literature on service innovation and of ethnographic fieldwork that
aims to identify important future openings for promising service
Anthropological approaches have started to feature more prominently
innovation discourses in recent years and this project contributes
this emerging politics of innovation that redirects the attention
seeing innovation merely in terms of technology and economic surplus
to more realistic and contextual, human-centric approaches to
production of new value.
For more information, please contact jari.kuusisto(at)sci.fi