17th annual conference, Washington, DC
on October 2 -5, 2008.
Founded in 1992 by Roland Rust, the Frontiers in Service
Conference Considered the world's leading annual international
conference on service research, this year's conference attracted
attendees from around the globe. The University of Maryland's Robert H.
Smith School of Business hosted the 17th annual Frontiers in Service
Conference. The conference will highlight the latest thinking in
service, particularly those that combine aspects of technology, social
science and business. The Frontiers in Service Conference features a
unique international mix of business people and academics, and a
cross-functional list of topics, including service marketing, service
operations, service human resources, service information technology,
e-service, service innovation, and customer relationship management.
Speakers at the conference include many of the leading service experts,
including high-ranking executives and prominent academics from around
Dr. Jari Kuusisto from the Lappeenranta University of
Technology SCR research group presented his paper, 'Trends and
issues in the evolving service innovation policy'
(pdf 1.9 MB),
at the conference.
Other distinguished conference speakers include Joe
Doyle, director of the Governor's Office of Customer Service for the
state of Georgia; Bob Vastine, president of the Coalition for Service
Industries; Barbara Alving, director of the National Center for
Research Resources at the National Institute of Health; Chris Volinsky,
director of the Statistics Research Department at AT&T Labs; David
Hashim, CEO of Veritas Architects; and Mark Haselkorn, director of the
University of Washington's Interdisciplinary Program on Humanitarian